Client Satisfaction Survey

2015 CLIENT SATISFACTION SURVEY RESULTS

As part of our dedication to client service, we will use the client input we received from the client survey as we continue to improve our methods and processes here at Blanchard, Krasner & French (BK&F). We value our client’s feedback, both positive and negative, and appreciate the time our clients have taken to complete our survey.

1. Overall, Blanchard, Krasner & French’s service

Exceeded my expectations.   62%    Met my expectations.   38%    

Was below my expectations.   0%     No Answer.    0%

Strongly Agree Strongly Disagree
5 4 3 2 1 N/A
a. Legal work performed was effective.  85%  11%   2%   0%  0%   2%
b. Work was delivered on time.  80%  13%   2%   2%  1%  2%
c.. If there was to be a delay, I was notified.  59%  7%   2%    1%  1%  30%
d. BK&F attorneys and staff were prompt in returning phone calls.  80%  11%   4%   0%  0%   9%
e. Advice given by BK&F personnel has proven beneficial.  85%  9%   2%   0%   0%  4%
f. BK&F was receptive to hearing my complaints.  60%  2%   0%   0%   0%  38%
g. BK&F’s fee was appropriate for the service provided.  63%  18%  6%   2%   6%   5%

 

2. Legal services provided by this firm that you have used:

  41% Corporate    20% Purchase, Sales, Mergers and Acquisitions
   0% Securities   11% Banking/Financial Institutions
  46% Real Estate   7% Employment/Labor
  47% Estate Planning   7% Trademark and Copyright
  26% Business Law   0% Environmental Law
  20% Tax   11% General Civil Litigation
   0% E-Commerce   9% Family Law

 

3. Comments:

  • Total Satisfaction with service
  • Provide networking
  • Tom was very diligent and efficient
  • You are GREAT
  • Love working with Tom
  • Everything was done in a most satisfactory manner
  • Great service/No changes needed/Very professional
  • A couple of times I sent emails that were never received and had to resend
  • Helped with Bylaws
  • Need to be more open to clients
  • Prompt service and kept informed of delays.
  • Abigail Stephenson was awesome in her assistance, professional, courteous, highly competent
  • David Hawkes provided excellent service
  • Terrific people
  • Scott Miller was great! Professional, knowledgeable, answered all questions, made helpful suggestion

 

4. Would you recommend BK&F to other people? YES NO NO COMMENT
  99%    1% 0%