2004 Client Satisfaction Survey
2004 Client Satisfaction Survey
As part of our dedication to client service, we will use the client input we received from the client survey as we continue to improve our methods and processes here at Blanchard, Krasner & French (BK&F). We value our client’s feedback, both positive and negative, and appreciate the time our clients have taken to complete our survey.
1 . Overall, Blanchard, Krasner & French's service
- Exceeded my expectations. 66%
- Met my expectations. 29%
- Was below my expectations. 5%
- No Answer.
| Strongly Agree Strongly Disagree | ||||||
5 | 4 | 3 | 2 | 1 | N/A | |
| a . Legal work performed was effective. | 71% | 17% | 9% | 3% | ||
| b . Work was delivered on time. | 71% | 23% | 6% | |||
| c . If there was to be a delay, I was notified. | 60% | 11% | 6% | 3% | 20% | |
d . BK&F attorneys and staff were prompt in returning phone calls. | 80% | 14% | 3% | 3% | ||
| e . Advice given by BK&F personnel has proven beneficial. | 74% | 17% | 3% | 6% | ||
| f . BK&F was receptive to hearing my complaints. | 60% | 17% | 6% | 17% | ||
| g . BK&F's fee was appropriate for the service provided. | 56% | 20% | 9% | 6% | 3% | |
2. How can we improve our service?
• “Make Mr. Krasner bring lunch to clients.”
• “If we could get discounts for multiple accounts and regular billings to us.”
• “The service offered by your firm was excellent. No improvement necessary.”
• “I don’t know.”
• “I was a little disappointed with the administrative support, but the legal counsel was very good.”
• “Lower rates.”
• “Don’t over-bill.”
• “Paid, in my opinion, a lot, sorry we have not paid bill faster.”
• “Contradictions in statements and billings and services provided - no follow-up.”
3. Legal services provided by this firm that you have used:
20 Corporate | 5 Purchase, Sales, Mergers and Acquisitions 4 Banking/Financial Institutions 4 Employment/Labor 3 Trademark and Copyright 0 Environmental Law 5 General Civil Litigation 1 Family Law |
4. Legal services provided by this firm that you anticipate needing in the future:
| 46% Corporate 6% Securities 14% Real Estate 29% Estate Planning 26% Business Law 14% Tax 6% E-Commerce | 17% Purchase, Sales, Mergers and Acquisitions 11% Banking/Financial Institutions 17% Employment/Labor 9% Trademark and Copyright 3% Environmental Law 3% General Civil Litigation 3% Family Law |
5. Comments:
• “Joe Charles has done an excellent job of handling a very frustrating case. He is always proactive, looking at the big picture, having a plan, weighing out the options, remembering every detail. He is always professional yet compassionate. He has been our hope and saving grace that gets us through this devastating process. I would recommend him to anyone.”
• “Reggie Borkum did a great job - good follow through - smart - great service.”
• “Excellent job.”
• “Lower rates.”
• “Have enjoyed working with BK&F.”
• “The service offered by your firm was excellent. No improvement necessary.”
6. Would you recommend BK&F to other people?
YES | NO | NO COMMENT |
94% | 6% |
