2005 Client Satisfaction Survery Results

2005 Client Satisfaction Survey

 
 
As part of our dedication to client service, we will use the client input we received from the client survey as we continue to improve our methods and processes here at Blanchard, Krasner & French (BK&F).  We value our client’s feedback, both positive and negative, and appreciate the time our clients have taken to complete our survey.

 

1.    Overall, Blanchard, Krasner & French's service

 

   Exceeded my expectations.              57%

   Met my expectations.                       39%

   Was below my expectations.            2%

   No Answer.

                                                                                   Strongly Agree                   Strongly Disagree

                                                                                             5           4             3           2           1          N/A

a.       Legal work performed was effective.                         57%    37%        2%      2%       0%      2%

b.      Work was delivered on time.                                       64%      29%       7%

c.       If there was to be a delay, I was notified.                  52%     26%       6%      2%      0%       14%

d.      BK&F attorneys and staff were prompt in                                     

         returning phone calls.                                            74%    22%       4%      0%      0%        0%

e.      Advice given by BK&F personnel has

         proven beneficial.                                                         64%    26%      3%       5%      0%        2%

f.       BK&F was receptive to hearing

         my complaints.                                                             57%    17%       8%      2%      0%       16%

g.      BK&F's fee was appropriate for the

        service provided.                                                         45%    29%      12%     5%     2%        7%

 

2.       How can we improve our service? 

 

·      “Just keep doing the job you’re doing, it’s excellent. 

·       “Make Mark Krasner a woman so I can marry him.”

·      “More team collaboration.”

·      “Service is fine!”

·      “Fees are higher than industry.”

·      “Follow-up correspondence.”

·      “Number of hours billed seemed higher than I would have expected.”

 

 

3.       Legal services provided by this firm that you have used:

 

25            Corporate                              3              Purchase, Sales, Mergers and Acquisitions

  3            Securities                               2              Banking/Financial Institutions         

15            Real Estate                            7              Employment/Labor

15            Estate Planning                    2              Trademark and Copyright

10            Business Law                       0              Environmental Law

  6            Tax                                          4              General Civil Litigation

  1            E-Commerce                          0              Family Law

                                                                1              Probate

4.       Legal services you anticipate needing in the future:

 

40%      Corporate                                12%    Purchase, Sales, Mergers and Acquisitions

  9%       Securities                                   7%     Banking/Financial Institutions

33%      Real Estate                              17%    Employment/Labor

26%      Estate Planning                      10%    Trademark and Copyright

17%      Business Law                           2%     Environmental Law

12%      Tax                                              14%  General Civil Litigation

  1%       E-Commerce                              0%     Family Law           

 

5.       Comments:

 

·      “Very good firm.  Ethical..”

·      “Reggie Borkum does good work in a timely manner.”

·      “If we are ever back in San Diego and we need help we would come straight to you.

                Thank you for all your help!”

·      “Thank you for your prompt service.”

·      “Joe Charles and Kipp Williams are doing a great job.”

·      “I feel BKF bills by the minute.  I feel the co. needs to be more flexible @ $250 per hour!”

·      “Perfect.”

·      “Very happy camper.”

·      “Administration charge very high for minimum work.”

·      “Kipp Williams was fantastic! Very honest and approachable.”

·      “Thanks!”

 

 

6.       Would you recommend BK&F to other people?                  YES         NO          NO COMMENT

93%      2%                5%

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