2006 Client Satisfaction Survey

As part of our dedication to client service, we will use the client input we received from the client survey as we continue to improve our methods and processes here at Blanchard, Krasner & French (BK&F). We value our clients' feedback, both positive and negative, and appreciate the time our clients have taken to complete our survey.

1. Overall, Blanchard, Krasner & French's service

Exceeded my expectations. 54%

Met my expectations. 42%

Was below my expectations. 4%

No Answer.

Strongly Agree Strongly Disagree

5 4 3 2 1 N/A

a. Legal work performed was effective. 53% 43% 4% 0% 0% 2%

b. Work was delivered on time. 66% 26% 8%

c. If there was to be a delay, I was notified. 49% 29% 8% 3% 0% 11%

d. BK&F attorneys and staff were prompt in

returning phone calls. 63% 34% 0% 3% 0% 0%

e. Advice given by BK&F personnel has

proven beneficial. 66% 31% 3% 0% 0% 0%

f. BK&F was receptive to hearing

my complaints. 40% 26% 8% 2% 0% 26%

g. BK&F's fee was appropriate for the

service provided. 57% 31% 6% 6% 0% 0%

2. How can we improve our service?

“Clone Bob B.”.
“Very satisfied with your service.”
“Everyone at BKF has been very professional and a pleasure to work with.”
“All great work!”
“Just keep up the good work.”
“Take key clients on retreats to Aspen, Vail, Etc.”
“I have to initiate follow-up.”

3. Legal services provided by this firm that you have used:

15 Corporate 8 Purchase, Sales, Mergers and Acquisitions

1 Securities 2 Banking/Financial Institutions

13 Real Estate 5 Employment/Labor

13 Estate Planning 3 Trademark and Copyright

14 Business Law 1 Environmental Law

3 Tax 4 General Civil Litigation

1 E-Commerce 0 Family Law

1 Probate

4. Legal services you anticipate needing in the future:

46% Corporate 31% Purchase, Sales, Mergers and Acquisitions

6% Securities 9% Banking/Financial Institutions

43% Real Estate 11% Employment/Labor

29% Estate Planning 14% Trademark and Copyright

31% Business Law 3% Environmental Law

14% Tax 17% General Civil Litigation

9% E-Commerce 0% Family Law

5. Comments:

“Kipp Williams is super!!”
“Reggie Borkum does good work and we are very pleased with him.”
“We are extremely satisfied with the work you do for us”.
“Excellent, professional and superb service. P. Scott Miller exceeded our expectations.”
“Expert responsive and timely services. Bob and Scott are terrific”
“A special “thank you” for all the hard work, expertise and dedication to my case goes to Ed, Kipp and David M.”
“Outstanding, Reggie is a GEM!!!”
“Reggie did a top job for us!.”
“Thank you for excellent service

6. Would you recommend BK&F to other people? YES NO NO COMMENT

94% 6% 5%