2007 Client Satisfaction Survey

As part of our dedication to client service, we will use the client input we received from the client survey as we continue to improve our methods and processes here at Blanchard, Krasner & French (BK&F). We value our clients' feedback, both positive and negative, and appreciate the time our clients have taken to complete our survey.

1. Overall, Blanchard, Krasner & French's service

Exceeded my expectations. 46%

Met my expectations. 47%

Was below my expectations. 7%

No Answer.

Strongly Agree Strongly Disagree

5 4 3 2 1 N/A

a. Legal work performed was effective. 65% 27% 5% 1% 0% 2%

b. Work was delivered on time. 66% 22% 11% 1%

c. If there was to be a delay, I was notified. 60% 20% 13% 1% 0% 6%

d. BK&F attorneys and staff were prompt in

returning phone calls. 67% 20% 13% 0% 0% 0%

e. Advice given by BK&F personnel has

proven beneficial. 68% 25% 5% 1% 1% 2%

f. BK&F was receptive to hearing

my complaints. 61% 20% 2% 0% 3% 14%

g. BK&F's fee was appropriate for the

service provided. 57% 30% 6% 1% 6% 0%

2. How can we improve our service?

“Service is very good, work on maintaining it.”
“Good Job.”
“Not in any way- Reggie Borkum is an amazing attorney.”
“Doing an excellent job.”
“Lower Fees for long time customers.”
“Excellent as is.”
“Keep doing what you are doing.”
“Excellent Service!”
“Change invoicing with Due Date, less stringent with late fees.”
“We are pleased with your legal work & expertise.”
“Overall, service was very good.”
“Think what is most cost effective for client and move quickly to get results.”
“Better communication.”
“Take more interest in all aspects of Bank’s legal needs.”

3. Legal services provided by this firm that you have used:

54 Corporate 18 Purchase, Sales, Mergers and Acquisitions

4 Securities 11 Banking/Financial Institutions

33 Real Estate 7 Employment/Labor

22 Estate Planning 5 Trademark and Copyright

20 Business Law 0 Environmental Law

16 Tax 18 General Civil Litigation

0 E-Commerce 6 Family Law

4. Legal services you anticipate needing in the future:

38% Corporate 16% Purchase, Sales, Mergers and Acquisitions

2% Securities 18% Banking/Financial Institutions

33% Real Estate 16% Employment/Labor

30% Estate Planning 5% Trademark and Copyright

24% Business Law 4% Environmental Law

8% Tax 11% General Civil Litigation

0% E-Commerce 0% Family Law

5. Comments:

“Scott does a good job on all my needs.”
“Appreciate Reggie’s attentiveness & skills to meet our needs – good Attorney.”
“Our needs are always meet efficiently.”
“Reggie does good work!”
“Very good – not cheap.”
“We continue to be very impressed with BKF’s services, and Bob Blanchard, in particular.”
“Thanks.”
“Excellent service provided by Ed Schlesier.”
“THANK YOU!”
“Bob and Reggie were both very helpful.”
“Ed, Kipp & Dave were very professional & pleasing to work with.”
“Kipp was very helpful, friendly and patient.”
“Great service, always prompt.”

6. Would you recommend BK&F to other people? YES NO NO COMMENT

93% 2% 5%